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ISP routing issues are survivable

August 17th, 2009 | Wordpress


Today, 8.17.09,At 10:00 AM Pacific time,  I noticed that I could not reach most of the websites I usually visit. They include Yahoo!, WarriorForum, my own websites. Curiously, I had no problem with Google and any of its products.

Since I’ve experienced outages a few times in the past, I called my ISP company since I could not get them online. Waited a few minutes listening to music before I hung up. I wanted to know if the problem was on my end or much bigger than that. It would be good to know it wasn’t something wrong with my hardware.

I went out to my health club to workout and do some other chores. When I got home at 2:15 I could get through to Twitter.com. I posted "Anyone else in CA having a problem with internet connections?"

Then I check Twitter Search to see if other people were posting about this problem. The first message was this from the Charter rep on Twitter:

Umatter2ChtrG: @calgreg There is a nationwide outage affecting multiple ISPs – not just us. Backbone fiber issue. Sorry :(

I replied:
 
calgreg: @Umatter2ChtrG Thanks for your quick reply! It seems to be improving a bit now.

THAT IS A QUICK CONTACT/REPLY! I would have waited a long time to find anything on the phone.

Here were some existing posts when I got to Twitter Search:

RT @Umatter2ChtrG We are currently experiencing routing issues in numerous areas. We do have engineers working on the issue./Thx frustrating

@jasonmatheny Charter Twitter Support Reps. Faster than Phone

sideshowdoug: @Umatter2ChtrG is charter redundant or is the backbone filled w/single points that fail And what’s the ETA? All service down in Burbank CA.

So, I learned a few things for my pain:

1. Always check Twitter Search for any type of problem you have, especially if it is technical

2. If things are not working right for you, wait a few minutes before hitting the panic button.

3. I will survive a few hours without the Internet

4. Charter works
 
5. Twitter works


Greg Cryns

All About Paso Robles
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